Sales & Persuasion
Allstar Training working in partnership with Switch Direction
Overview
This one-day session will help individuals focus on the importance of sales through customer service with a focus on:
- Striking conversations with confidence
- Cross sell products enabling individuals to recommend products naturally
- Encouraging return custom
Content:
- What’s sales?
- Definition of Sales
- Attitude to Sales
- The Science of Persuasion
- Strategy
- Features and Benefits
- The G.I.F.T.S. theory
- Sales Activities
- Active Listening Skills
- Improving your Approach
- Applying your learning to work
Duration
1 Day
